Scaling Enterprise Data & Analytics with 24/7 Managed Support
Delivered a comprehensive managed data analytics service with round-the-clock support, helping the client scale their data operations and reduce reporting turnaround by 60%.
Company
Private Limited
Domain
Retail
Service
Data Engineering, BI & Managed Services
Technology Stack
Problem Statement
Legacy Data Infrastructure Limited Scalability and Analytics
The organization's legacy data environment was struggling to handle growing BFSI data volumes and increasingly complex analytics requirements. Slow and resource-intensive ETL processes delayed reporting and reduced the timeliness of business insights. Data was also distributed across fragmented silos with limited centralized governance, making it difficult to ensure consistent, secure, and accessible data across teams. Business users lacked timely access to trusted data, limiting self-service analytics and informed decision-making. The organization needed a modern, scalable data foundation capable of supporting analytics, governance, and future growth.
Key challenges included:
- Multiple data sources and enterprise applications.
- Complex data integration and quality requirements.
- More than 2,000 automated reports every day.
- Need for 24/7 operational support and critical incident management.
- Continuous enhancement requirements and peak-period support challenges.
The solution included:
- Automated integration of multiple enterprise data sources.
- Snowflake Bronze → Silver → Gold architecture using dbt.
- Power BI and Sigma dashboards for enterprise reporting.
- A Dual-Pod delivery model with 8 Development + 9 Support FTEs.
- 24/7 L1–L3 support.
- Proactive monitoring and critical incident management.
- Continuous pipeline, reporting, and enhancement support.
Solution
An Integrated Data & Managed Services Ecosystem
Peramal implemented an integrated enterprise data platform supported by a dedicated development and operations model.
Impact & Benefits
Key Benefits Delivered
- 99% SLA compliance for P1 incidents.
- 100% SLA adherence for P2 and P3 tickets.
- Supported 2,000+ automated reports daily.
- Improved scalability through a Hybrid Core/Flex staffing model.
- Consistent on-time delivery of pipelines, enhancements, and reporting requests.
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