EVA: Transforming Employee Support with an AI-Powered Virtual Assistant
Designed and deployed an AI-powered virtual assistant that handles 70% of employee HR and IT queries autonomously, improving response time from hours to seconds.
Company
Private Limited
Domain
Employee Experience
Service
AI-Powered Automation
Technology Stack
Problem Statement
Disconnected Employee Services Created Unnecessary Complexity
Employees relied on multiple ESS interfaces and manual processes for routine HR activities such as timesheets, leave, and holiday information, making everyday tasks less convenient and time-consuming. At the same time, HR teams spent significant effort handling repetitive employee queries and routine information requests, reducing their capacity to focus on higher-value activities. The organization needed a single, conversational interface that could simplify employee services, provide instant access to information, and reduce the burden on HR teams.
Key challenges included:
- Manual timesheet management.
- Repetitive HR-related employee queries.
- Multiple disconnected ESS interfaces.
- No single conversational interface for employee services.
- Time-consuming retrieval of routine information.
The solution included:
- Timesheet assistance.
- Leave-related information.
- Holiday information.
- HR assistance.
- Real-time data retrieval.
- 24/7 conversational support.
Solution
One Conversational Interface for Employee Services
Peramal developed EVA, an AI-powered virtual assistant that provides employees with a single conversational interface for everyday HR and ESS requirements.
Impact & Benefits
Key Benefits Delivered
- 24/7 employee support.
- Instant responses to routine employee queries.
- Reduced HR workload from repetitive questions.
- Improved employee productivity.
- A single conversational interface for everyday employee services.
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